Service request
Client and employee portals
We build portals where users see requests, documents, statuses, notifications and action history.
More about the serviceOpen this if you want to see situations, workflow, and outcome.
A portal keeps requests, statuses, documents and work history in one place.
When it is needed
- Clients constantly ask for status by phone or messenger.
- Documents and data are transferred manually.
- Employees work across different spreadsheets and chats.
- There is no single place with the history of a request or order.
How we work
- We design user roles and access rights.
- We plan portal structure, forms, statuses and notifications.
- We build the interface for a client, employee or partner.
- We set up authorization and protection for important actions.
- We integrate the portal with the website, 1C, CRM, email or internal services.
Business outcome
- Clients can see the information they need.
- Employees answer fewer repetitive questions.
- Documents, statuses and actions are kept in one place.
- The process becomes clearer for clients and easier for the company to manage.