Pricing policy

At Intellions, service pricing is built on transparent rules. We do not quote numbers arbitrarily and we do not turn hourly work into an uncontrolled counter. Before work starts, the client should understand three things: what result will be delivered, what scope is included, and how the cost is calculated.

We work stage by stage. Hourly billing is applied inside an agreed stage, not instead of one. Before work starts, we define the task complexity class, the scope of the stage, the expected result, the boundaries of responsibility, and the acceptance rules. If a new scope appears during the work, it is not silently added to the bill and is instead agreed separately.

Our pricing model is based on the following principles.

The final cost depends not only on hours, but also on the nature of the task itself.

The estimate is influenced by:

The base rates published on the website apply in standard conditions. If the work is urgent, out-of-hours, connected to a poorly documented environment, or requires a deep inspection of an old system, the terms may differ. In such cases we inform the client before work starts, not after the fact.

Important: development and design or interface planning are calculated separately even if they belong to one task. These tracks produce different outcomes, include different work, and have different acceptance criteria.

The final complexity class is defined after we review the task. If it turns out to be lower or higher than the initial assumption, we communicate that before work starts.

We track time only for agreed tasks and stages.

Billable time includes only work directly tied to the client result. We do not bill hours that cannot be connected to a task, stage, or written approval.

For small one-off tasks, a minimum billable volume may apply. If that rule is relevant, we communicate it before work starts.

Urgent, out-of-order, emergency, or out-of-hours tasks may use a higher coefficient. This is also discussed in advance.

If the task changes during delivery, we do not keep accumulating hours without limits. We stop at a control point, document the state, and agree on the next step.

We only count time that directly leads to a result for the client.

This is a matter of principle for us. The client pays for useful work on the task, not for our internal kitchen.

If hidden constraints, technical debt, third-party mistakes, or previously inaccessible dependencies are discovered during delivery, we inform the client and agree on the corrected order of work before continuing.

We understand the main concern of an hourly model: the client may worry that the task will take longer than necessary. That is why Intellions follows several mandatory rules.

This is how we preserve transparency and trust in an hourly delivery model.

At the end of a stage we hand over the result for review.

If remarks relate to the agreed scope, we fix them inside the same stage. If the client asks for new functionality, another scenario, an extra report, a different visual approach, or expanded logic, that becomes a new scope and is priced separately.

A stage is considered complete after the client confirms the result or under the rules fixed in the proposal, invoice, or contract.

Clear collaboration rules help keep delivery predictable and transparent.

If the stage is paused because access, decisions, or materials are missing on the client side, deadlines may be revised. The cost of already agreed and completed work remains valid.

The rates published on the website are base rates used in standard conditions.

The final cost of a specific task or stage is fixed in a proposal, invoice, correspondence, or contract.

This policy explains the principles of pricing but does not replace individual project terms. If the website text differs from individually agreed documents, the individually agreed terms take priority.

At Intellions, we believe honest pricing starts not from the lowest number at entry, but from clear rules. That is why we aim to make cost predictable, scope transparent, and the result measurable.