Service request
Website, 1C, CRM, spreadsheets and internal service integrations
Data exchange between websites, portals, 1C, CRM, spreadsheets, bots and internal services.
First step
We start with a data map: where information appears, where it must go and who is responsible for correctness.
More about the serviceOpen this if you want to see situations, workflow, and outcome.
We connect systems so requests, statuses, documents and data do not have to be moved manually.
When it is needed
- The same information is stored in several places.
- Managers manually transfer requests from a website, email or messengers.
- Data in 1C, CRM and spreadsheets does not match.
- Management does not see the whole process.
How we work
- We define what data should move between systems.
- We design exchange rules and error handling.
- We set up transfer of requests, statuses, documents and notifications.
- We build intermediate panels or service mechanisms when direct exchange is not possible.
- We document the integration logic for further support.
Business outcome
- Less manual data transfer.
- Lower risk of human errors.
- Systems work as one contour.
- Data is easier to check and support.
Where this applies
Situations where this service is usually useful.
Request automation
We collect requests and messages into a clear process with source, status, owner and next step.
Document and data automation
We simplify processes where employees manually collect, check, move or approve documents and data.
Client journey automation
We remove extra steps between client interest, request, documents, statuses and repeat contact.
Related projects
Cases with a similar implementation logic.
Business Process Automation for a Commercial Company
Development of an internal software solution for workflow automation and ongoing project support.
VResource | Resource AI
Personal Telegram news agent that aggregates sources, merges events, and sends only what matters.
Open-Source Monitoring for the Automotive Business
A monitoring system for open sources that helps automotive teams find attractive deals faster.