Service request
Bots for requests, notifications and internal workflows
Bots for requests, notifications, statuses, internal commands and connection to work systems.
First step
We start with one scenario, for example a new-request notification or a short request form.
More about the serviceOpen this if you want to see situations, workflow, and outcome.
We develop bots that accept requests, send notifications, show statuses and help employees perform simple actions without extra transitions.
When it is needed
- Requests come through messengers and get lost in conversations.
- Employees forget to update statuses.
- Management needs quick notifications about important events.
- A client or employee should not open a complex system for a simple action.
How we work
- We define scenarios: request, notification, status, command or summary.
- We design message and action logic.
- We connect the bot with a website, forms, database or internal systems.
- We add roles, restrictions and error handling.
- We set up support and further scenario development.
Business outcome
- Simple requests are accepted and processed faster.
- Fewer messages are lost.
- Employees receive notifications where it is convenient.
- The bot becomes part of the process, not a separate toy.
Where this applies
Situations where this service is usually useful.
Related projects
Cases with a similar implementation logic.
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