Service request
Work process automation
We turn requests, statuses, approvals, reports and repetitive actions into a clear digital process.
More about the serviceOpen this if you want to see situations, workflow, and outcome.
We help remove manual data transfer, lost statuses and repetitive actions.
When it is needed
- Requests and tasks are passed between employees manually.
- Statuses get lost in chats, spreadsheets and emails.
- Management sees the result too late, when the issue has already grown.
- The same data has to be copied several times.
How we work
- We describe the current process and its weak points.
- We define roles, statuses, actions and data.
- We design a simple interface for employees or clients.
- We set up notifications, reports and checkpoints.
- We connect the process with the website, portal, 1C, spreadsheets or other systems.
Business outcome
- Less manual data transfer.
- Clear statuses and responsibility.
- Faster processing of requests and documents.
- Management sees the process in data, not only in verbal updates.